What
is Business Process Outsourcing?
Business Process Outsourcing (BPO) can be defined as "The delegation
of one or more IT intensive business processes to an external provider
that owns, administers and manages the selected processes, based
on defined and measurable performance metrics". However, the
rider to this is that it is advisable to "Never outsource a
problem or a process that one does not understand"
Why is BPO Critical for today’s
business?
Size and social organization of modern companies
Acceptance of strategic, in addition to tactical, outsourcing
Competition, falling profit margins, Globalization of Markets
Increasing price pressures, deregulation and competition
Traditional reasons - "better, faster, cheaper"
Realization that it all matters - even non-core processes
Emergence of the virtual corporation business model
Focus on speed of execution
Need to keep pace with change (especially technological)
Increased acceptance of shared service centers
What are the Critical Success Factors
in BPO?
The success of any entity, which provides BPO services, depends
on the level of service delivery it maintains.
This is influenced by the factors such as:
Quality rigor
Technology and Telecom infrastructure
Training initiatives
H R skills
Why India?
India has all the intrinsic strengths that require it to be a successful
outsourcing destination.
A booming IT Industry, with IT strengths recognized all
over the world
The largest English-speaking population after the USA (Approx. 300
MM)
A vast workforce of educated, English - speaking, tech-savvy personnel
Cost-effective manpower
10-12 Hour Time Zone Difference which can be leveraged and very
flexible working hours
The Government of India has recognized the potential of IT-enabled
services and has taken positive steps by providing numerous incentives.
For example Customs duty on Computer Software and licenses has been
abolished, Income Tax exemptions for export of Software including
IT-enabled services
The presence of most international technology vendors and solutions
would enable creation of most advanced set-ups in this technology-intensive
segment
Given these advantages, India could build a $17 billion
industry by 2008 according to the NASSCOM-McKinsey Report.
Q:
I already have people who can work for me. How can e-bridge be more
cost effective?
Outsourcing your accounting and financial reporting responsibilities
and payroll functions to e-bridge would allow you to capitalize
on our previous experience with other companies and on our technical
expertise. You will be saved from building up your own infrastructure
to handle these obligations. It is our experience that you can outsource
many of these tasks for a fraction of what it would cost an entity
to create the infrastructure itself. That is in addition to the
intangible benefits you would gain from our bank of professionals.
With us on board, you would have at your disposal experienced executives
to help you with your high-level planning and transactions.
Scalability
Cost control
Increased accessibility
Domain expertise
We are a customer - centric group and are committed towards delivering
world class services that enhance the Customers profitability and
Controllership
Establishing consistent reporting best practices
Implementing top-level capabilities and technologies
Gaining long term flexibility
Flexibility of solutions and deployment
Q:
Which outsourcing services are appropriate for my company?
A:
The appropriateness of any outsourcing services requires thorough
understanding of your business. We would do this by conducting an
analysis of your potential outsourcing needs by leveraging our knowledge
of and experience with companies at similar stages of development
as your own. Based on this analysis, we would then design and recommend
a customized suite of services to meet your outsourcing needs. To
understand our work methodology, pl.
click me!
Q: Does it mean that I loose control
over my business when I involve third parties to handle my business
processes?
No,
change of mindset is extremely essential when you decide to outsource.
Outsourcing enables more control over current business functions
and allows you to concentrate on more critical functions. The control
should be need based – There is no need to control something
where the cost of control itself is higher than the cost of not
controlling it at all!
Q:
I am in very early phase of my business, I have just started it,
wouldn't it be better for me to hire personnel for continuity as
my company grows?
In
a rapidly changing growth environment, the skills and experiences
required of accounting personnel in a company's early stages are
not necessarily -- and usually are not -- the same as those required
when a company matures. As the needs of your business evolve, so
too must the skills and experiences of your accounting staff. And
this could mean high staff turnover and lots of unwanted recruitment
fees for your business.
Q: If e-bridge Outsourcing Services
Ltd were providing outsourcing services to my company, how would
we make the transition to handling everything in-house, if and when
such a move became appropriate?
The
most successful outsourcing arrangements begin with careful planning
and proper staffing. An understanding of a client's needs and experience
in its industry are essential.
We
are strategic partners in all of our clients' businesses. As such,
we would work closely with you to determine the appropriate time
to transition your accounting and financial reporting responsibilities
in-house. We would then continue to work closely with you to ensure
a smooth and successful transition.
Q:
How much will outsourcing with e-bridge cost?
Costing will primarily depend upon the mutual understanding of your
needs. There will be a one-time implementation fee and a monthly
fee thereafter. The cost is less than purchasing and performing
these functions in-house.
Q: How will I access my business information?
e-bridge offers full access to your data. We maintain strict controls
regarding access to the applications, network, servers, and databases.
Only authorized e-bridge staff and your designated employees will
have access to your data.
Q: How and when will I receive my
financial information?
e-bridge will work with you to establish period-end close timeframes
and the associated reporting requirements. Statutory statements
are completed by the respective due dates. Financial statements
can either be mailed or sent electronically.
Q: Will I have a designated contact
at e-bridge?
As part of the implementation process, an Account Manager will be
assigned as your point of contact. Your Account Manager will oversee
and coordinate any questions you may have.
CONTACT
e-Bridge
Outsourcing Services Ltd
B-604, Nirman, Opp. Havmor,Navrangpura, Ahmedabad, Gujarat, India.Pin
- 380 009.
Tel : +91 79 2656 1700, +91 79 2656 1923 Fax : +91 79 2656 3056
Email : info@e-bridgeonline.com
AFFILIATES
Moneycare Financial Services
PO Box 722288, Houston TX 77272-9901,USA. Tel: 281-564-5116 |
